Reliable, hands-on service is as important as an accurate emission measuring device

At the beginning of any relationship, the first moments can play a big role in setting the tone for the future. It is no different for Gasmet’s customer journeys. In fact, according to the customer surveys, Gasmet’s onboarding process has been one of their biggest strengths. Right at the onset, they sit down to brainstorm with customers, listen to their needs carefully, understand their wishes, and then choose the right solutions, quickly and flexibly.

And now, they are feeling the love! The survey revealed that around 86% of Gasmet’s customers would recommend Gasmet to a friend or colleague (average score of 4.3 on a scale of 1-5) and 93% are satisfied with Gasmet as a whole (4.5/5).

“A good grade means we have managed to serve the customer well,” says Kosonen, who adds that we are now focusing on development areas.

Read the full article on Gasmet’s website.