HACH LANGE Expands Dublin-Based Instrument Service Team

HACH LANGE (UK) has gradually invested in a local service capability so that the company is now able to provide onsite maintenance and calibration across the Republic of Ireland.

The Dublin based service team is comprised of three engineers, all of whom have been trained at the company’s European headquarters in Germany. Emphasising the importance of a local service and calibration facility, Sales Manager Eamonn Rellis says, "Customers in the Local Authority, power, food and beverage, environmental contracting, pharmaceutical and manufacturing sectors rightly expect fast efficient calibration services that do not interrupt the ongoing operation of their HACH LANGE instruments, so it was a logical step for us to create this resource."

The engineers are trained to provide maintenance and calibration services for a broad spectrum of HACH LANGE instruments covering: process monitoring for parameters such as dissolved oxygen, chlorine, turbidity, fluoride, ammonia, pH and conductivity; laboratory analysis with photometers, spectrophotometers and heating blocks; and portable instruments such as the highly popular Pocket II Chlorine colorimeter.

Looking forward, Eamonn believes that the role of the manufacturer’s calibration and service engineer will become even more important as instruments become more intelligent and better connected. He says, "We are already seeing instruments that report their ’health status’ in addition to measured readings. Couple this with remote communications and it becomes possible for a manufacturer to take a much greater role in protecting the accuracy, reliability and service status of customers’ instruments, only visiting sites when necessary and thereby helping to reduce costs."