Rapid and reliable service assures environmental accreditation for stack emission specialists

In April 2022, Alkali Environmental was awarded UKAS and MCERTS accreditation for its emissions testing services. However, just three weeks before the MCERTS audit, a vital piece of the company’s in-house instrumentation required urgent service and repair, so the company faced the very real prospect of having to defer the audit.

Earlier on this year Alkali Environmental achieved UKAS and MCERTS accreditation for their emissions testing services. However, only a few weeks before the audit, Alkali faced the possibility of needing to defer the procedure because a crucial component of their in-house testing technology needed to be repaired and serviced.

Paul Adamczyk, Director of Alkali Environmental, recalls “UKAS and MCERTS accreditation are pre-requisites in many of our target markets in regulated processes and combustion plants, so we were anxious to demonstrate full technical compliance for the key pollutant species and their calibration, during the audit. Conscious of current lead times for spare parts and service work, we were therefore extremely nervous. The instrument was a Signal Group 821S Gas Divider, which is an essential tool in our calibration work, so we made an urgent, and somewhat nervous, call to Signal. Happily, they completely understood our predicament, and promised to turn the repair around as quickly as possible. We therefore drove the instrument from Leeds to Signal’s factory in Surrey, and were absolutely delighted to have it returned to us within 22 hours!

The gas divider had previously provided over three years of problem-free operation, so we were already very happy with Signal Group, but we were incredibly impressed with their rapid response to our request, and we are now looking to invest in more Signal equipment, such as their NOXGEN 3 NOx Converter Efficiency Tester.”

As one of the UK’s fastest growing companies within the stack testing market, the company is made up of highly experienced specialists with many years of experience in this sector along with the latest analytical instrumentation technology to provide precise, rapid and reliable results. 

Paul Adamczyk concluded: “As an independent company, we are able to deliver a fast, reliable service and with a revolutionary cloud-based data management and reporting system, we are able to set new standards in response times and data quality. However, this high level of service can only be achieved with a comprehensive instrumentation capability, so we are fastidious in our selection of partners”.