Enviro Technology Lights the Touchpaper
Feb 20 2008
The supplier of Air Quality, Emission and Environmental Monitoring analysers, systems and software will use the new system in developing a seamless tracking process to speed up repairs and returns, as well as allowing ET engineers and support staff to have ready-access to information needed to handle a customerâs queries.
Typically, that will include fail-safes to ensure that repairs are carried out as quickly as possible, including alerts for staff to chase-through any information that may be holding up a job. ET engineers can also pool information from a variety of sources, so that when an innovative solution is found for one customer, all others will benefit.
Staff will have a full and precise history of the service received by any customer from ET Customer Support and the field service teamcan access all customer records online using Blackberry mobile phones.
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