Enviro Technology is investing heavily in a brand new Incident Management and Customer Service software systemcalled Touchpaper that will improve the speed and standard of service to all customers.
The supplier of Air Quality, Emission and Environmental Monitoring analysers, systems and software will use the new system in developing a seamless tracking process to speed up repairs and returns, as well as allowing ET engineers and support staff to have ready-access to information needed to handle a customer’s queries.
Typically, that will include fail-safes to ensure that repairs are carried out as quickly as possible, including alerts for staff to chase-through any information that may be holding up a job. ET engineers can also pool information from a variety of sources, so that when an innovative solution is found for one customer, all others will benefit.
Staff will have a full and precise history of the service received by any customer from ET Customer Support and the field service teamcan access all customer records online using Blackberry mobile phones.
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