Investing in (Web-Enabled) Pro-Active Service for Environmental Monitors

In response to growing demand and a changing market, Air Monitors Limited (UK), a leading provider of air quality monitoring equipment and related services, has invested in a new fleet of state-of-the-art vehicles.

Service Manager Nigel Grey says: “Our service work has changed enormously in recent years and it is vitally important that we adapt accordingly, ensuring that all of our engineers are equipped with the latest technology so that they can provide the highest levels of service.”

Air Monitors services a high proportion of the UK’s air quality monitoring networks, and published data capture rates demonstrate that the company is able to offer the highest levels of service available. However, many of Air Monitors’ customers now employ cloud-based data collection so that they are able to view air quality data in almost real-time. This facility has radically changed Air Monitors’ service capability: “Instead of responding to customer calls when they find that an instrument is down or damaged, we now continuously monitor the performance of all of our customers’ online monitors,” adds Nigel. “As a result, we are often able to detect issues before they become a problem, and despatch an engineer much sooner - most problems are fixed before the customer knows they have one!”

To support the new pro-active service capability, the new Air Monitors vans are equipped with all of the latest service, calibration and communication technology, coupled with a comprehensive suite of spares and consumables.