Commitment to Service & Support

Trolex (UK), specialists in gas detection and environmental monitoring systems have extended their warranty period to two years, providing additional cover for all of their equipment.

This new extended warranty period continues Trolex’s dedicated commitment to quality products and services. As their customers already count on the performance and reliability of their products, Trolex’s new warranty extension strengthens the value of their investment.

Trolex is very proud of its product support and indeed all of its services, and consistently gets good feedback from customers. They can offer a service contract specifically tailored to requirements that covers the maintenance of their products. Trolex ensures that when customers call for product support, they speak directly to an engineer, not a call centre.

Steve Smedley of ESG Ltd, commented, “As a frequent customer of Trolex, we would like to highly commend both the sales and product support departments for their excellent service with regard to all of our needs. Their professionalism, technical knowledge and rapid response to our needs ensure that we can provide our customers with a robust, reliable and efficient service. We look forward to carrying forward our excellent relationship into the foreseeable future.”

James Savage IEng MIET, Electrical Engineer, Kellingley Colliery commented, “For many years Trolex have supplied UK Coal’s Kellingley Colliery with transducers for environmental and machine based health monitoring. Safety is at the forefront of all our operations at Kellingley, Trolex offer us advanced and reliable systems backed up with both on site and factory-based technical support as and when required. The Trolex commitment to quality, reliability and a vision for the future coupled with a strong customer focus enables Kellingley to continue to support our commitment to a safe working environment”.